Customizing our Claim Submission Services to Help a Client Secure Long-Term Disability Insurance Benefits

Christopher P. Foley, Of Counsel and Christine Kingsley, Claims Paralegal

Our client, a dedicated and highly regarded family medicine physician and hospitalist, thrived on being active and providing hands-on care to his patients. Tragically, the physician sustained a severe infection that led to the amputation of his leg, forcing him to file a long-term disability claim with his insurance provider.

The Challenge

At Schwartz, Conroy & Hack, we know that insurers carefully scrutinize disability claims, and that two critical factors often lead to denial:

1. 1. When forms and supporting documents are not submitted on time
   2. When the claim submission is incomplete

In assisting our client with filing his claim, we knew that a timely, complete submission was critical to his success in securing benefits. However, modern conveniences like email and e-signatures were not practical options due to our client’s serious medical condition as well as his low comfort level with newer technologies.

The Solution

Schwartz, Conroy & Hack Of Counsel Christopher P. Foley and Claims Paralegal Christine Kingsley adjusted quickly, embracing a more traditional approach to meet our client’s needs. Our team used tangible, printed documents, which our client was comfortable with, and which he appreciated. We compiled relevant information and collected proper documentation to support our client’s claim, faxing documents to him at the hospital and sending completed forms for his review and signature via overnight courier. While these old-fashioned methods required additional coordination, we ensured there were no delays in the claim submission process.

The Result

Thanks to our team’s diligence, the insurance company accepted liability and promptly paid our client’s disability claim.

At Schwartz, Conroy & Hack, PC, our clients’ care and comfort are of the utmost importance to us, as is ensuring that our clients receive the benefits they deserve. If you have questions about a current or potential long-term disability claim, don’t hesitate to reach out to us.