Dear Michail: I just received the box containing my copy of the appeal you sent to the insurance company. To say I was overwhelmed would be a complete understatement. My husband and I could never in a million years have handled this continued battle on our own – especially in such an intelligent, educated, clear and professional manner. (It was difficult to read it all … it was sort of emotional seeing all my health issues laid out in front me in writing like that – but what I know for sure is you know what you’re doing, you’re good at your job and I am so happy to have you on my side).

I can’t thank you enough for your hard work on my case – and kudos to Ginny and Lisa for the parts they played in preparing the appeal as well. The kind attention and caring each of you has shown me throughout this process has truly been appreciated more than you could ever know. Michail, I am so grateful you decided to go to law school and that Evan’s kindness at the beginning of this journey brought me to you. Thank you from the bottom of my heart. If that insurance company doesn’t honor their commitment this time … well, I can’t even imagine how you’ve left them any room for them not to … but if they don’t, I’ll be glad to have you at my side in court.